App does not run correctly
Update the app, restart the device, and check your network connection. If the problem continues, email the details above.
What to include
These details help us understand the request without back and forth.
- App or game name
- Device model and system version
- App version, if visible in settings
- Screenshots or screen recording when useful
- Clear steps that reproduce the issue
Help routes
Purchases and subscriptions
App Store purchases are managed by Apple. Use your Apple ID settings for subscriptions, billing, renewals, and refund requests.
Account or data requests
If a product includes account features, use its in-app settings when available or email us with the related product name.
Bug reports and ideas
We welcome reports and suggestions. Practical details make it easier to understand, reproduce, and evaluate the request.